Role of good behavior in optimizing organizational success
What is the ultimate way to optimize your organization’s success? Is it through a series of departmental meetings? A flowchart outlining the chain of command? Or maybe it’s through something more intangible — happiness and hope. The answer is Good behavior. Even though all other factors count. But, how employees treat each other and behave with customers daily is a make-or-break factor for organizational success.
What is organizational behavior?
Organizational behavior (OB) studies refers to the knowledge about how people, individuals, and groups act in organizations. It does this by taking a system approach. It interprets people-organization relationships in terms of a person, group, organization, or whole social system. It aims to build better relationships by achieving human, organizational, and social objectives.
As an example, consider the situation of working for an employer. A worker needs to interact with others to perform their job. For a person hired to be a programmer, this would involve interacting with other programmers, and for the IT department, it would mean interacting with the CEO and upper management. It can also include customer interactions if this is part of their job. The behavior that is observed will be the result of the organization’s culture.
What influences organizational behavior?
To have good organizational behavior, it is important to understand what influences it. The organization’s culture, people, and environment. Successful companies make a point of establishing a positive culture. The key to doing this is hiring the right type of people in the first place and enforcing good behavior among employees.
According to research, if employees are committed to their work and are responsible, they are more likely to behave in a way that benefits the organization. This includes things like working hard, being honest, and treating customers and co-workers with respect.
In addition to culture, another important factor influencing organizational behavior is the type of leadership in place. A good leader will set the tone for the organization and ensure everyone is working towards the same goals. They will also be able to deal with conflict and ensure everyone is treated fairly.
Best tips to improve organizational behavior in your company
Empower and train employees
One of the most important steps to improving organizational behavior is empowering employees. This is achieved by giving them more responsibility and promoting their growth. For example, rather than delegating specific tasks on paper, an employee may be given more responsibility (e.g., being paired with a trained individual) or let go of a role they are not trained for.
Encourage best practice
Another thing that can improve organizational behavior is encouraging best practices in your organization. For example, encouraging employees to work together will increase the effectiveness of their work. Even though this may not seem like a good idea at first, it will allow them to learn from each other and improve their skills.
Set goals
One way to improve organizational behavior is by setting goals. This is a great way to motivate employees and ensure they have something to look forward to daily. It can also be used as a plan of action if things don’t go how you want them to. The goals you set should be realistic and based on the kind of behavior that you want to promote.
Support personal development and learning
Allowing employees to learn and grow is another way to improve organizational behavior. This can be done by providing training opportunities, holding regular educational seminars, and promoting a strong sense of unity, loyalty, and commitment throughout the organization. This in turn, will foster an environment that is resistant to change, creates engagement among employees, builds confidence, allows room for creativity and provides a path for advancement.